Frequently Asked Questions

Our goal is to remove the long turnaround times associated with traditional custom framers by offering a range of on-the-spot services and readymade sizes so that you can come in with your work in-hand, and leave with it framed.

  • Generally for a single frame we're able to consult with you on your framing options and have everything ready to go in about 20 minutes. This will obviously vary depending on how many items you want to frame, and how decisive you are!

  • Don't worry, we’ve got you!

    We always take time to teach our first timers what to do and how to do it.

    Our staff will assist you at every step, and just put you to work cleaning the glass of your frame, and closing it all up, dust free!

  • We are happy to frame your images for you, but we can’t do it on the spot. We charge an additional framing fee per image depending on size. The order will be added to our order queue and will be subject to our typical turnaround times.

  • Our typical turnaround time for custom orders is 2-3 weeks, though in quieter periods this may be closer to 5-10 days.

    If you need to expedite an order, we can reduce this turnaround time with an additional Rush Fee of 35% increase to your total order.

  • Yes! We can cut custom mats up to 1000mm x 1500mm to fit any size artwork on-the-spot. We have a huge selection of 40 colours always in stock.

  • Yes! We offer on-the-spot stringing for most timber baed frames for a small additional charge. If you would prefer wire, let us know.

  • Our largest standard size frame size available for DIY framing is A0 (841x1189mm). These are available to purchase in store for on-the-spot framing.

    We also offer oversize custom framing services for works up to 1000mm x 1500mm. For works of this size and order must be placed involving a turn around time of 2-3 weeks.

  • We're able to stretch canvas up to 75"x75” (1905x1905mm).

  • Yes! As long as it is 1000×1500mm or less. We kindly request that you bring in the whole frame you would like new glass for, and the artwork for anything you need a mat for so we can make sure it fits perfectly before you leave the store. (This also makes it much safer to transport)

  • Yes! As long as it is 813x1015mm or less. We kindly request that you bring in the whole frame you would like new glass for so we can make sure it fits perfectly before you leave the store. (This also makes it much safer to transport)

  • No, we do not offer any acrylic or perspex alternatives.

    All standard frames come with our 2mm standard float glass. We also offer an AR70 Speciality glass with UV resistant and non-reflective properties available for custom orders.

  • Yes! We use acid-free mat board, acid-free barrier paper and acid-free hinging tape to ensure your artworks are preserved in their original condition.

    We also offer a range of 100% acid free 4-Ply matboard and backing options. Available for custom orders only.

  • Yes! We now offer an AR70 glass option with UV resistant and non-reflective properties. This glass is available for Custom orders only and require a Fit Up service.

  • Maybe! If you purchased your frame from us and it has been damaged, we'll happily take a look.

  • Our larger frames are fitted with a back sheet of 5mm acid free foam-core. This significantly reduces the weight over MDF backing boards.

  • No, we don’t frame any clothing or sports memorabilia.

  • Sorry about that! Feel free to drop us a line.